Sports bottles
Lunchboxes
Backpacks
Back to School Combo
Easy, free returns
We want you to love what you buy from us,
so if something is wrong, you can return the item so that we can exchange it,
replace it, or credit your Pa Store account. Our returns are free!
How to make sure your return is hassle-free
For a quick and easy return, make sure:
the item is returned in its original product packaging and is unused;
the tags are still on, and it hasn’t been worn – it's okay to try things on, but it’s not okay to wear an item and then try to return it;
you return all the parts of the item you received;
PA STORE return policy generally allows returns within 30 days for change-of-mind (item unused, original packaging) and up to 6 months for defective items, offering repair, replacement, credit, or refund after inspection. Returns are managed online via your account, but be aware that third-party seller policies can vary, and you must inspect items promptly for issues like damage or wrong items, often requiring original packaging for successful returns.
Key Return Windows & Conditions:
Change of Mind (Within 30 Days):
You can return items if you simply don't want them anymore.
Item must be in original, unused condition with packaging.
you’ve kept to the time limits; and
the item is not a non-returnable item
SHIPPING DELIVERY POLICY
Last updated December 21, 2025
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for __________. Pickups are available Monday-Friday During working hours.. An email confirmation will be sent to you when your order is ready for pick up. Our curbside pickup is contactless. Please come to our walk-up window a mask on to pick up your order.
Free Shipping
We offer free Courier guy shipping on orders over R1000.
Shipping Fees
We also offer shipping at the following rates:
Shipping Method
Shipping Fee
Paxi
2-5 days
R110
POSTNET to POSTNET
2-5 days
110
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
Once your order is packaged, we will send an Email with your tracing number.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Courier guy shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Door to Door
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: 0873518472
Email: sales@panzastore.com
Online contact form: http://www.panzastore.com/contact
